All Collections
Error message when trying to purchase a product.
Error message when trying to purchase a product.

Are you receiving an error message after hitting "submit your order?"

Margaret Garvey avatar
Written by Margaret Garvey
Updated over a week ago

โŒError messages usually indicate that the Credit Card information you have entered was either entered incorrectly or was declined. Many times people forget to use the proper billing address or miss type the expiration date or card number. If all of your information is correct but the card was declined this may be caused by a purchasing limit on your card or insufficient funds in your account.ย 

Please contact your bank directly. If there is not an issue with your card, let us know by sending us a message here in the chat window or send an email to [email protected].

Need to update your credit card info๐Ÿ’ณ!? It's easy!๐Ÿ‘Œ

STEP 1. Log in using your TRS account

STEP 2. Click the Icon on the top right and go to My Account

STEP 3. Look for credit card and click on Update My Card.ย 

STEP 4. Input your new credit card information and click save

If you are experiencing issues that none of our articles has helped you solve, please contact by clicking the button below:

New to The Ready State? please refer to getting started collections๐Ÿ”‘
Pay nothing for our free 14-days trial! Sign up here๐Ÿ‘
Looking for answers to faq's? please refer to TRS faq's๐Ÿ’ฌ
Want to listen to our podcast? please check out TRS podcast page๐ŸŽง
Anything related to help topics? please visit our helpcenter๐Ÿšจ
Do you want to share your thoughts? Please refer to #feedback๐Ÿ’Œ
Want to know the latest news from TRS? please refer to newsletter๐Ÿ“ฃ

Check out our Website
Follow us on Instagram
Like us on Facebook
Tweet with us on Twitter
Subscribe to our official Youtube channel

Want to know more?๐Ÿ”Ž

If you'd like to know more, chat to us in the Messenger ๐Ÿ˜Š

Did this answer your question?