Return & Refund Policy

Find out more about our return and refund policies

Juliet Starrett avatar
Written by Juliet Starrett
Updated over a week ago

Refunds, prorated or otherwise, are not issued on Virtual Mobility Coach subscription fees. Our 7-day free trial is your opportunity to explore the member's area and decide if you'd like to remain a member after the trial.

It is your responsibility as the customer to cancel BEFORE your next transaction or you will be billed accordingly.

**No special considerations will be made for users who create multiple subscriptions on multiple accounts using multiple email addresses. If you create multiple accounts, it is YOUR responsibility to make sure all subscriptions on all accounts have been cancelled. We will not issue refunds to users confused by having created multiple accounts under any circumstances**

Digital Courses, Protocols, Trainings & Webinars

No refunds are given on digital items such as live courses, protocols, trainings or webinars. All digital sales are final.

If YOU ordered the wrong size or item, please contact us and let us know the issue. We will either exchange or give you store credit but do not offer refunds on mistaken size or item ordered. If you would like to exchange an item, you are responsible for shipping costs (both returning the wrong item and shipping the correct item). We will email you a return label for any apparel you would like to exchange.

If WE sent you the wrong item, please contact us and let us know about the issue. We will email you a return label and will ship the correct item at our cost. If we are sold out of the item ordered, we will refund the item.

There are NO refunds or exchanges on sale items and Last Call items or mistakenly ordered sizes or items.

Returns must be unworn or unused, in the state you received them. Β When sending items back, please include your name and order number on or in the package. We recommend checking with us directly to see if the item you want to exchange for is in stock.

There is a 30-day from purchase limit on returns and exchanges.

If your item arrives damaged, contact us immediately. You will most likely need to file a claim with USPS to get reimbursed for the cost of the item, and we will work with you to get a replacement.

Warranty: The Ready State stands behind its mobility tool products. You may return or exchange your Leopard Roller for any manufacturing defects for up to one year from the date of purchase. Please contact us by clicking the button below.

If you are experiencing issues that none of our articles has helped you solve, please contact by clicking the button below:

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