Virtual Mobility Coach

No refunds are given on monthly Virtual Mobility Coach subscription fees as our 14-day free trial is your opportunity to explore the members area and decide if you'd like to remain a member and pay the monthly subscription fee.

It is your job as the customer to cancel your trial BEFORE it ends or you will be billed a monthly recurring fee which will not be refunded.

Courses, Trainings & Webinars

No refunds are given on digital items such as online courses, trainings or webinars. 

On our Ready State 102 live course, cancellations are only allowed at least two weeks in advance of the scheduled course. In that case, you are eligible for a refund minus  a $50 cancellation processing fee.  

We do not allow cancellations within two weeks of the course as our staff instructor has already booked travel and accommodations. If you cannot attend the course for some reason, we are happy to offer you a full credit that you can apply to a future TRS 102 course. 

APPAREL, GEAR & TOOL KITS

If YOU ordered the wrong size or item, please contact us and let us know the issue. We will either exchange or give you store credit but do not offer refunds on mistaken size or item ordered. If you would like to exchange an item, you are responsible for shipping costs (both returning the wrong item and shipping the correct item). We will email you a return label for the item you would like to exchange.

If WE sent you the wrong item, please contact us and let us know about the issue. We will email you a return label and will ship the correct item at our cost. If we are sold out of the item ordered, we will refund the item.

There are NO refunds or exchanges on sale items and Last Call items or mistakenly ordered sizes or items.

Returns must be unworn, in the state you received them.  When sending items back, please include your name and order number on or in the package. We recommend checking the site or with us directly to see if the item you want to exchange for is in stock.

There is a 30-day from purchase limit on returns and exchanges.

If your item arrives damaged, contact us immediately. You will most likely need to file a claim with USPS to get reimbursed for the cost of the item, and we will work with you to get a replacement.

CONTACT US WITH QUESTIONS

USEFUL LINKS:🚀💬

New to The Ready State? please refer to getting started collections🔑
Looking for answers to faq's? please refer to TRS faq's💬
Want to listen to our podcast? please check out TRS podcast page🎧
Anything related to help topics? please visit our helpcenter🚨
Do you want to share your thoughts? Please refer to #feedback💌
Want to know the latest news from TRS? please refer to newsletter📣

SOCIAL MEDIA LINKS:🌍™

Check out our Website
Follow us on Instagram
Like us on Facebook
Tweet with us on Twitter
Subscribe to our official Youtube channel

Want to know more?🔎

How do I cancel my membership?
How do I update my contact information?
How do I reset my password?
Can I view or print up an invoice?
How to generate a new password

If you'd like to know more, chat to us in the Messenger 😊

Did this answer your question?