No refunds are given on monthly Virtual Mobility Coach subscription fees as our 14-day free trial is your opportunity to explore the members area and decide if you'd like to remain a member and pay the monthly subscription fee.
It is your job as the customer to cancel your trial BEFORE it ends or you will be billed a monthly recurring fee which will not be refunded.
Digital Courses, Trainings & Webinars
No refunds are given on digital items such as live courses, trainings or webinars. All digital sales are final.
On our Ready State 102 live course, cancellations are only allowed at least two weeks in advance of the scheduled course. In that case, you are eligible for a refund minus a $50 cancellation processing fee.
We do not allow cancellations within two weeks of the course as our staff instructor has already booked travel and accommodations. If you cannot attend the course for some reason, we are happy to offer you a full credit that you can apply to a future TRS 102 course.
If YOU ordered the wrong size or item, please contact us and let us know the issue. We will either exchange or give you store credit but do not offer refunds on mistaken size or item ordered. If you would like to exchange an item, you are responsible for shipping costs (both returning the wrong item and shipping the correct item).
If WE sent you the wrong item, please contact us and let us know about the issue. We will email you a return label and will ship the correct item at our cost. If we are sold out of the item ordered, we will refund the item.
There are NO refunds or exchanges on sale items and Last Call items or mistakenly ordered sizes or items.
Returns must be unworn, in the state you received them. When sending items back, please include your name and order number on or in the package. We recommend checking the site or with us directly to see if the item you want to exchange for is in stock.
There is a 30-day from purchase limit on returns and exchanges.
If your item arrives damaged, contact us immediately. You will most likely need to file a claim with USPS to get reimbursed for the cost of the item, and we will work with you to get a replacement.
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