Please try the steps below to fix this issue

1️⃣ Please make sure you're using the latest version of the TRS app.
2️⃣ Uninstall and Reinstall TRS app
3️⃣ Check storage and memory on your phone? The downloaded files can be fairly large.
4️⃣ Turn off and turn on your phone.

Those are a few troubleshooting steps we suggest. If none of those work give us a shout back.

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