I am unable to download videos for offline use.

The wheel spins when I click the download button however none of the videos will ever download.

Juliet Starrett avatar
Written by Juliet Starrett
Updated over a week ago

Please try the steps below to fix this issue

1️⃣ Please make sure you're using the latest version of the TRS app.
2️⃣ Uninstall and Reinstall TRS app
3️⃣ Check storage and memory on your phone? The downloaded files can be fairly large.
4️⃣ Turn off and turn on your phone.

Those are a few troubleshooting steps we suggest. If none of those work give us a shout back.

If you are experiencing issues that none of our articles has helped you solve, please contact by clicking the button below:

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