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I can't log in. How do I reset my password?
I can't log in. How do I reset my password?

Security is important. Please don't use password1234! πŸ”

Juliet Starrett avatar
Written by Juliet Starrett
Updated over a week ago

Need to change your password? It's easy! 😊

STEP 1. Click my account icon located on the top right.

STEP 2. Click on "lost your password".

STEP 3. Enter your email address.

STEP 4. Check your email and wait for the auto-generated password reset email.

STEP 5. Click on Click here to reset your password.

STEP 6. You will be prompted to enter your new password.
βœ…Password Guidelines

To ensure passwords are in line with best practice security protocols, if you update your password you will be required to follow the guidelines below.

  • The password must be 12 to 20 characters long.

  • The password must contain a mix of letters, numbers, and/or special characters. Passwords containing only letters or only numbers are not accepted.

  • The password is case-sensitive.

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