--- title: How do refunds work? description: Return/Refund Policies --- [Skip to content](https://help.thereadystate.com/help-center/how-do-refunds-work#main-content) English Show submenu for translations ![trs-logo-black.webp\]](https://help.thereadystate.com/hs-fs/hubfs/trs-logo-black.webp?height=50&name=trs-logo-black.webp) Open main navigation Close main navigation - English Show submenu for translations - thereadystate.com thereadystate.com We're Here to Help! - There are no suggestions because the search field is empty. 1. [The Ready State Help Center](https://help.thereadystate.com/help-center?hsLang=en) 2. [FAQs](https://help.thereadystate.com/help-center/faqs?hsLang=en) # How do refunds work? ## See below for the TRS refund policy works for specific product categories. Our return/refund policy can be found on the website here: [https://thereadystate.com/refund-return-policy/](https://thereadystate.com/refund-return-policy/) ⬅️  We'll include again below for additional reference.    ### Mobility Coach Refunds, prorated or otherwise, are not issued on Mobility Coach subscription fees. Our 7-day free trial is your opportunity to explore the member’s area and decide if you’d like to remain a member after the trial. **It is your responsibility as the customer to cancel BEFORE your next transaction or you will be billed accordingly.** *\*\*No special considerations will be made for users who create multiple subscriptions on multiple accounts using multiple email addresses. If you create multiple accounts, it is **YOUR** responsibility to make sure all subscriptions on all accounts have been cancelled. We will not issue refunds to users confused by having created multiple accounts under any circumstances\*\** ### Digital Courses, Protocols, Trainings & Webinars Except where explicitly stated in product description pages, no refunds are given on digital items such as our professional courses, protocols, trainings or webinars. All digital sales are final. In regard to our live courses, cancellations/refunds are only allowed prior to two weeks in advance of the scheduled course. In that case, you are eligible for a refund minus a $50 cancellation processing fee. We do not allow cancellations/refunds within two weeks of the course as our staff instructor has already booked travel and accommodations. If you cannot attend the live course for any reason, we are happy to offer you a full credit that you can apply to future The Ready State courses. ### Starrett System Program We want you to feel confident in your decision to join all of our Starrett System programs. If you find that the program isn’t the right fit, we offer a full refund within 7 days of purchase—no questions asked. To request a refund, simply email support@thereadystate.com within the first 7 days of your purchase, and our team will process your request promptly. Refunds will be issued to the original payment method, and processing times may vary depending on your financial institution. Please note that after the 7-day period, all sales are final, and we do not offer refunds or partial credits. **Access to the Starrett System is provided for the full duration of the program, but it does not include lifetime access.** We encourage participants to stay engaged throughout the program to get the most out of the curriculum, coaching, and community support. Apparel, Gear & Mobility Kits If **YOU** ordered the wrong size or item, please contact us and let us know the issue. We will either exchange or give you store credit but do not offer refunds on mistaken size or item ordered. If you would like to exchange an item, you are responsible for shipping costs (both returning the wrong item and shipping the correct item). We will email you a return label for any apparel you would like to exchange. If **WE** sent you the wrong item, please contact us and let us know about the issue. We will email you a return label and will ship the correct item at our cost. If we are sold out of the item ordered, we will refund the item. **There are NO refunds or exchanges on sale items and Last Call items or mistakenly ordered sizes or items.** Returns must be unworn, in the state you received them. When sending items back, please include your name and order number on or in the package. We recommend checking the site or with us directly to see if the item you want to exchange for is in stock. **There is a 30-day from purchase limit on returns and exchanges.** If your item arrives damaged, contact us immediately. You will most likely need to file a claim with USPS to get reimbursed for the cost of the item, and we will work with you to get a replacement. - [FAQs](https://help.thereadystate.com/help-center/faqs?hsLang=en) - [Support](https://help.thereadystate.com/help-center/support?hsLang=en) # The Ready State thereadystate.com Help Center Copyright © 2026, The Ready State