I was charged and don’t understand why.

Here are a few things to check first.

Check whether you have an active subscription

Mobility Coach subscriptions renew automatically on either a monthly or yearly basis unless they are canceled before the renewal date.

If you recently started with a free trial, the charge may be the first paid billing period following the end of that trial.

Check where you originally subscribed

Your subscription may be billed through:

• TheReadyState.com
• Apple App Store
• Google Play

If you subscribed through Apple or Google, the charge and renewal are managed through that store rather than directly through The Ready State.

Check for more than one subscription

If you have used multiple email addresses or subscribed through more than one platform, it’s possible to have more than one active subscription.

Before purchasing another membership or making additional changes, check your active subscriptions through TheReadyState.com, your Apple ID, or Google Play.

Still don’t recognize the charge?

Because billing questions are account-specific, we’ll need to review the transaction before we can tell you exactly what the charge is for.

Please contact support@thereadystate.com and include:

• The email address you believe is associated with your account
• The date of the charge
• The amount charged
• Whether the charge appears to have come through The Ready State, Apple, or Google Play

A member of the team can review the account and help identify the charge.